Head of Digital & Technology
Our client, a growing organisation working to support healthier environments and better outcomes, are currently recruiting for a Head of Digital & Technology to join their team on a permanent basis. As Head of Digital & Technology, you will lead across CRM, applications, data, web, automation, integrations and AI, working directly with senior leadership on digital transformation.

Responsibilities

• Own and develop the organisation’s Zoho CRM and wider Zoho One ecosystem
• Configure workflows, automation, custom modules, Blueprints, APIs and integrations
• Build and maintain custom applications, databases and business systems
• Own the technical infrastructure behind the organisation’s multi-site web estate, including domains, DNS, hosting, SSL and CMS
• Manage and develop the client portal and digital services
• Own marketing technology, including email automation, segmentation and deliverability
• Manage data, reporting and analytics across the business
• Brief, manage and quality-assure offshore/remote development resources
• Identify and implement opportunities for automation and AI/LLM integration
• Develop and deliver the organisation’s digital transformation roadmap
• Work closely with the CEO, CFO/COO and senior leadership team to translate business priorities into practical technology solutions
• Ensure appropriate GDPR, cyber security and technology governance
• Evaluate new technologies and identify opportunities to improve efficiency, data quality, customer experience and commercial performance
• Develop the digital function over time, including building and leading a small internal team

• 5+ years’ hands-on experience with Zoho CRM or a comparable CRM, such as Salesforce or HubSpot
• Strong experience configuring CRM systems rather than simply using them
• Demonstrable experience with workflows, automation, custom modules, Blueprints, APIs and integrations
• Broader experience across Zoho One or an equivalent technology ecosystem, ideally including at least three areas such as Creator, Projects, Campaigns, Mail, Analytics or WorkDrive
• Experience building a custom application or database from scratch, ideally using Zoho Creator or a comparable low-code platform
• Experience managing and directing an offshore or remote development team
• Hands-on experience owning a live multi-site web estate, including domains, DNS, hosting, SSL and CMS
• Experience with email marketing technology, including automation, segmentation and deliverability
• Experience implementing an AI/LLM integration or workflow in a live business environment
• Practical understanding of GDPR and cyber security
• Strong commercial awareness and the ability to connect technology decisions to business outcomes