Did you know that your Internet Explorer is out of date?

To get the best possible experience using our website we recommend that you upgrade to a newer version or download another web browser.
A list of the most popular web browsers can be found below. Just click on the icons to get to the download page.

Google Chrome
Internet Explorer
Mozilla Firefox

Your browser will need to close to complete the installation and you will need to manually reload the site when finished
Apply for this job






Salary Expectations:



Current Location:

Notice Period:

Write here your cover note:

If you would like us to create a jobseeker account for you, giving you access to
account management, job alerts and one-click applications, then please tick this box

If you are having difficulty you can always email your cv to

Customer Service Planner

Reference:RK2246 Location: Cork
Qualification:DegreeExperience:1-2 Years
Job Type:Fixed Term ContractSalary: Not Disclosed
May be suitable for: Planner

Customer Service Planner
Contract – 12 months

We’re currently recruiting for an exciting opportunity with an award-winning Pharmaceutical organization based in Cork. This is an excellent position for anyone who is looking to join a leading multinational who are one of the best at what they do.


• Be responsible for providing service to a group of Global Markets for the Joints Business Group, across instruments, replenishment and investment.

• Deliver effective and efficient solutions for global markets, working with business partners to ensure world-class service levels and supply chain performance.

• Timely and accurate entry of Sales orders in line with Global Supply Commit Process.

• Responsible for governing Global Supply Commit process in line with market allocation plans.

• Expediting back orders and backlogs

• Coordination of priority allocations to customers

• Managing orders and maintaining customer data within the sales order system

• Resolving sales, delivery, or technical issues promptly and accurately

• Ensure planned kit requirements and supplemental order processes are completed accurately and in line with global planning

• Work with warehouse to manage stock queries, expedite outbound/inbound deliveries and coordinate activity between markets

• Investigate and root-cause critical supply issues and communicate updates on resolution dates

• Inventory management in line with agreed GSC targets and processes

• Drive for continuous improvement to enhance service and implement lean process improvements.

• Coordinate the implementation of New Product Introductions/ Rationalization plans with OUS Markets in line with commercial and project teams.

• Lead market service reviews and performance analysis with a view to improving service.

•Represent market supply needs and challenges within the Sales & Operations Planning process.

• Proactively manage KPI’s, including OTIF, back-order metrics and ad-hoc process improvement metrics.

Education & Experience

  • Bachelor’s degree in relevant field
  • 2 years’ experience in similar Supply Chain Planning roles
  • Market communications and stakeholder management is key for this role

If interested in this posting please feel free to contact Rachel Kent on +353 (0)87 427 8808 or for further information.